We cannot accept returns for rugs as they are such large items and so costly to ship. We rather offer free shipping to our customers than provide returns, we hope that seems fair. If there are any problems with your order please contact us and we can see what can be done to rectify the situation. We are a super small biz trying their best, please help us to help you!
You can always contact us for any reason at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All rugs are authentic and/or vintage which we believe adds immensely to their charm. Please inspect all images closely to be sure you are clear on what you are purchasing. We are more than happy to send more pictures if that would be helpful or talk through any questions you have.